Our New Policies & Response to COVID-19

What you need to know
When you arrive for your appointment we will take your temperature at the door and ask our health and contact questions listed below.

1. Do you have a fever, a cough, or sore throat?
2. Have you been in contact with anyone with a positive case of COVID-19 within the past 14 days prior to your appointment?

*If you answer yes to either of these questions we will ask that you reschedule. We have updated our 24-hour cancellation policy.

Updated 24-Hour Cancellation Policy: 24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24-hours advance notice you will be charged the full amount of your appointment.
COVID-19 Update: If you are experiencing respiratory or flu like symptoms including, fever, cough, or shortness of breath you must reschedule your appointment and you will not be charged the cancellation fee. Please give us as much notification as possible.
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New Waiting/Arriving Procedure: 

• Text the studio when you arrive with your full name and appointment time to let us know you are here.
• Once your practitioner and your room is ready, we will call you to let you know that you can come into the studio and what treatment room you will be in. Take the time now to save our phone number in your phone (216-633-2828) We are able to receive and send texts.
• Please secure your mask before entering the studio. (We are requiring masks to be worn by everyone who comes to the studio)
• When you arrive we will meet you in the waiting room, take your temperature and ask you our health assessment questions.* Then we will ask you to wash your hands and go to your treatment room. We have added numbers to our treatment rooms so you can easily find your assigned room.
• Please fill out our health waiver form online now, if you haven’t already, then print and bring it with you to your appointment.
  • If you are a new client please fill out the appropriate form on this webpage then print.

New Safety Precautions: 

• We have spaced out our volume of therapists in the studio at one time to allow for more time to clean and sanitize between clients.
• We installed an high efficiency air purification system that kills 99% of, germs, bacteria, viruses, and mold in the air and on surfaces.
• We are requiring that everyone wear a mask while in the studio.
• We will no longer be offering beverages. 
• Please remember to maintain 6ft distance with others outside of your treatment. There is red tape which marks 6 ft distance from the desk in the lobby. If two people happen to be in the waiting room, the waiting room chairs on opposite walls are more than 6 ft apart.

New Payment Method: No-touch digital payments. 

• We've converted our register to be no touch! If leaving a tip, please let us know the amount during check out. 
• Let us know if you would like to save money by purchasing a package.
• Our online product store is now live! You will be able to purchase products for pick up or delivery. SHOP NOW
• You may continue to purchase gift certificates online or give us a call and we can take care of everything over the phone. 
  All massage gift certificates purchased during our COVID-19 mandatory shut down will expire 2 years from our reopen date of May 20,2020.
  
  COVID-19 Gift Certificate and Package Expiration Policy: 
  Any gift certificates or packages that expired March 18 - May 20, during our COVID-19 shut down, are now valid 4 months from their expiration date.

In-Home Massages: Changes for Clients

1. You must provide your own linen and pillows. A twin sheet set or two flat twin sheets, a blanket, and a pillow. For a prenatal massage, an additional body pillow or two head pillows will be needed. 
2. Everyone living in the home must be symptom-free and have not been in contact with anyone with COVID-19 within the 14 days prior to your appointment.
3. The client and therapist must wear masks.

​Other Procedures We Are Implementing

• To limit the number of people in our space we ask that no one accompany you to your appointment unless you need physical assistance, or you are with a minor being treated. 
• Each therapist will be screened for symptoms prior to coming in using our Employee Symptom Assessment.
• If you are in the at-risk population for contracting COVID-19, we can either book an in-home session for you or schedule your appointment at the beginning of the day and when there are no other clients in.

We are still an appointment-only business, please call us or book online to schedule today!
Our reception hours are still the same: Monday - Friday from 10 am - 4 pm or Weekends from 9 am - 3 pm.

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